Shipping policy
Shipping Policy for TGKMotorsport.com
Effective Date: 9/8/2023
1. Shipping Methods and Times
a. Shipping Carriers: We MAINLY utilize reputable shipping carriers such as UPS and DHL to deliver orders.
b. Shipping Times: Orders are typically processed and shipped within 1-2 business days. The estimated delivery time varies depending on your location and the shipping method selected during checkout. Please refer to the estimated delivery times provided during the checkout process for more details.
c. Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to track your order's progress.
2. Shipping Costs
a. Free Shipping: We offer free shipping on orders over $100. This offer is applicable to standard shipping within the lower 48 United States.
3. International Shipping
a. International Orders: We welcome international customers and offer international shipping to select countries. International shipping rates and delivery times may vary, and additional customs duties, taxes, and fees may apply. These additional charges are the responsibility of the recipient.
b. Customs and Import Duties: Please note that customs regulations and import duties vary by country. It is the responsibility of the recipient to comply with their country's customs requirements and cover any applicable fees.
4. Order Tracking
a. Tracking Information: You will receive a tracking number in your shipping confirmation email. You can use this tracking number to monitor the progress of your order through the carrier's website.
5. Shipping Address
a. Address Accuracy: It is essential to provide accurate and complete shipping information during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Delays and Exceptions
a. Unexpected Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances (e.g., extreme weather, natural disasters, or carrier delays) may affect delivery times. We appreciate your patience and understanding in such situations.
7. Returns Due to Shipping Issues
a. Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact our customer support team within 7 of receiving your shipping confirmation email. We will work to resolve the issue promptly.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer support team at Support@TGKMotorsport.com